![]() ![]() More formal communications - both written and verbal - tend to have a beginning, middle and end. Have a structure and flow to both verbal and written communications. Stick to the topic without veering off course, which can confuse the reader or listener. If you’re sending a management report to the board versus sending an email to your local bushwalking group, then the tone will be different in each, but both still need to be accurate and well written.Įnsure the key points are relevant to the topic and flow in a logical order. If you’re communicating through writing, check your spelling and grammar, and ensure all names and titles are correct. Business communication that’s free of errors establishes authority and trust. Tailor your communication to your audience and take time and care to get things right. Also, avoid vague statements that may be meaningless, and don’t overload the listener with unnecessary information. As they say, a picture paints a thousand words. Use research, facts and details to support your main points and create a memorable message. Give real-world examples that are meaningful and paint a picture for your audience. Your audience will thank you for it.īe specific and clear. Can you cut out “filler” words or unnecessary information? Can you convey the same meaning in one sentence instead of five? Cut any unnecessary waffle, and just get to the point. Avoid repeating information unnecessarily. Stick to the key points and keep your message brief. Also, speak normally and avoid exaggerated speech, as that’s even harder to understand. If that’s not possible, then speak slowly and clearly, facing the person you are talking to, and don’t turn your head away as you speak. If that’s the case, move to a quieter area. For example, they might have trouble understanding speech in noisy situations. Be clear in your delivery, as sometimes people might not be able to hear you. Use plain language rather than formal, vague or technical language which can confuse the message. Use short sentences and break up any long sentences into shorter ones. For communication to be effective it should be:īe clear about your message. If you’re having trouble communicating with someone in any aspect of your life - be it work or home - mentally run your communication style through this checklist and see how and where you might be able to focus and improve for greater effect. It also requires us to listen, and to get feedback and cues from our audience as well. It’s a simple checklist to make sure your communication is clear, well-constructed and effectively gets your message across. The 7Cs of communication outline some of the characteristics of effective communication. These simple tips can help to boost your listening skills and enable you to communicate more effectively - so you’re not only heard but also understood. If you - like most of us - sometimes have trouble being understood, that’s where the “7Cs” of communication can help. Consider whether other people usually understand you easily. It’s a two-way street, of course: if we communicate clearly, we make it easier for others to understand us, too.īeing a great listener means taking responsibility for what we say, too. While hearing is passive, listening is active, and it takes effort and focus. “Listening” means we’re actively paying attention to what someone is saying. Listening (rather than just hearing) means we’re processing and interpreting the sounds that we hear, allowing us to understand others and communicate in turn. Hearing others clearly is key to starting a conversation, but hearing is different to listening. This journey starts by acknowledging the big difference between “hearing” and “listening”.Ĭommunication involves hearing – of course – and that’s about perceiving sounds. So there’s a lot to gain by being a better listener and communicator. Good listening and effective communication helps us to get things done, builds trust and confidence in others, and enables us to develop deep and rewarding relationships. Getting your message across and connecting effectively with others involves more than just relaying a message. The good news is that effective listening and communication skills can be learnt like any others. So much of what we do every day relies on good listening and communication skills, and it doesn’t always go the way we plan or expect.
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